Responsible Gaming

Gambling Should Be Entertainment

At Mystake, we believe gambling should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Please gamble only with money you can afford to lose, and always set limits before you play.

Age Verification

In the UK, you must be at least 18 years of age to gamble with Mystake. We take age verification seriously and conduct checks to ensure all players meet the legal requirement. If you are under 18, please do not attempt to access gambling services.

Warning Signs of Problem Gambling

Please take gambling seriously if you experience any of the following:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding your gambling activity from family, friends, or loved ones
• Neglecting work, school, family, or social responsibilities due to gambling
• Borrowing money or going into debt to finance gambling
• Feeling anxious, irritable, or restless when not gambling
• Unsuccessful attempts to cut back or stop gambling
• Using gambling to escape stress, anxiety, or negative emotions
• Lying about the extent of your gambling
• Risking important relationships, employment, or education opportunities

If you recognise any of these signs in your behaviour, please seek help immediately.

Self-Help Tools Available

Mystake offers several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount of losses you are willing to accept in a given period
• Reality Checks: Receive periodic reminders during your gaming session about how long you have been playing
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your Mystake account
• Session Reminders: Set time-based notifications to remind yourself to take breaks

These tools are designed to help you play responsibly. We encourage you to use them proactively.

Support Organizations

If you are struggling with problem gambling, confidential help is available from these organisations:

United Kingdom

• GamCare – Free support and information
  www.gamcare.org.uk
  Helpline: 0808 8020 133 (Free, 24/7)
• GamStop – National Self-Exclusion Scheme
  www.gamstop.co.uk
  Register to self-exclude from all UK-licensed gambling operators

International Support

• Australia – Gambling Help Online
  www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  www.responsiblegambling.org
• United States – National Council on Problem Gambling
  www.ncpgambling.org
  Helpline: 1-800-522-4700
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone Counselling: 0800 1 37 27 00 (Free, Anonymous)

Need Help?

If you believe you have a gambling problem, or if someone you know may be affected by problem gambling, please reach out to one of the support organisations listed above. Help is available, and speaking to someone is a positive step towards recovery.

Remember: Problem gambling is not a personal failing—it is a recognised condition that can be treated. You are not alone, and support is available 24/7.